Compatibility issues with TechCloud Turin Ltd. router

After my initial complaint, TechCloud Turin Ltd. contacted me to troubleshoot the restaurant order. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear customer, I am reaching out regarding your recent complaint about our expedited shipping. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Brand Representative at TechCloud Turin Ltd., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $24.21 to your original payment method 2. Added a $24.21 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-9F0609B9 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Charles King Brand Representative TechCloud Turin Ltd.

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified TechCloud Turin Ltd. of this issue through multiple channels. They have acknowledged receipt of this complaint on April 8, 2025 and have assigned it reference number REF-9F0609B9 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team