Subscription billing issues with QuantumCode Enterprises app development

After my initial complaint, QuantumCode Enterprises contacted me to troubleshoot the catering service. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our grocery order to our attention. We at QuantumCode Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 19, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective grocery order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary grocery order accessory kit valued at $302.53 Please contact our dedicated resolution team at support@QuantumCode Enterprises.com with your preferred delivery date and time, referencing case number REF-21186D7B. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Lee Product Support Director QuantumCode Enterprises