Misleading advertising by Scholar Institute
Complaint Details
I want to report a serious concern with Scholar Institute's equipment that I purchased on February 8, 2025 from your Mackview, Kansas store. The product has was transferred multiple times without resolution despite being advertised as high quality. I've contacted customer service three times and spoken to Kurt L., but my issue remains unresolved. I am requesting that Scholar Institute implement better quality control as soon as possible.
Comments (2)

Malcolm Beier
May 07, 2025 05:36I'm adding this comment to provide additional information. The dress shirt from Scholar Institute not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Silvio Galli
May 15, 2025 05:34Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Scholar Institute are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $159.96 Please contact our dedicated resolution team at support@Scholar Institute.com with your preferred delivery date and time, referencing case number REF-6EF07F92. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Jackson Customer Retention Director Scholar Institute
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