Frustrated with Housing of Select Holdings's lack of response

An update to my situation: I've now spoken with three different representatives from Housing of Select Holdings, and each has given me conflicting information about how to resolve the issue with my air purifier. This is extremely frustrating.

Dear customer, I am reaching out regarding your recent complaint about our customer support plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at Housing of Select Holdings, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $364.34 to your original payment method 2. Added a $364.34 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-D5756748 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Barbara Lewis Support Team Lead Housing of Select Holdings

ComplaintNest Administrator Note: We have reviewed this complaint against Housing of Select Holdings and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the vacuum cleaner. ComplaintNest Support Team