Price discrepancy at Haus & Co store
Complaint Details
I placed an order with Haus & Co on March 5, 2025 for several items including bedding set (order #ORD-3789-CJW-7678). The order was charged to my account ($277.86), but encountered rude staff. I've contacted customer service multiple times and spoken with Miguel D., but they've been unable to locate my order or issue a refund. I am requesting that Haus & Co expedite the delivery of my order as soon as possible.
Comments (2)
Grady Lindgren
May 15, 2025 05:29After my initial complaint, Haus & Co contacted me to troubleshoot the fitness tracker. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Admin User
May 18, 2025 05:33Dear valued customer, Thank you for bringing this matter to our attention. We at Haus & Co take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-F1F485B5). One of our specialists from our Executive Customer Care will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Lee Support Team Lead Haus & Co Customer Relations
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