Order #discovered data privacy issues never delivered by Super Store Central
Complaint Details
I ordered beauty product from Super Store Central's website on May 17, 2025 (order #ORD-8539-CTL-0619). When the package arrived, received a damaged replacement item. I immediately contacted customer service and spoke with Winnifred R. who promised a replacement would be sent, but it's been two weeks with no resolution. I expect Super Store Central to take responsibility and upgrade my service at no additional cost.
Comments (2)
Edward Cronin
May 24, 2025 05:26The situation with Super Store Central has gotten worse. Now they're claiming I never purchased the priority service, despite me providing the receipt and reference number REF-496BD335 multiple times.
Eunice Watsica
May 23, 2025 05:30Dear customer, On behalf of Super Store Central, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-496BD335) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Jackson Account Manager Super Store Central
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"