Account problems with The Advance School Group

It's now been 11 days since my initial complaint, and The Advance School Group still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their priority service.

Dear valued customer, Thank you for your complaint regarding the jeans you purchased on May 14, 2025. At The Advance School Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $196.44 2. A replacement jeans with an extended warranty 3. A store credit of $196.44 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-0A7D7A81. We value your business and hope to restore your confidence in our company. Best regards, Jordan Smith Customer Success Manager The Advance School Group