Frustrated with The Advance School Group's lack of response

An update to my situation: I've now spoken with three different representatives from The Advance School Group, and each has given me conflicting information about how to resolve the issue with my handbag. This is extremely frustrating.

Dear valued customer, Thank you for your complaint regarding the dress shirt you purchased on May 22, 2025. At The Advance School Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $102.56 2. A replacement dress shirt with an extended warranty 3. A store credit of $102.56 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-38F62917. We value your business and hope to restore your confidence in our company. Best regards, Michael Hernandez Customer Advocacy Manager The Advance School Group