Billing dispute with Ultimate Architecture Changwon

I appreciate Ultimate Architecture Changwon reaching out, but the solution provided doesn't address my original concern. The replacement mattress has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our cookware set to our attention. We at Ultimate Architecture Changwon are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 3, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective cookware set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary cookware set accessory kit valued at $330.10 Please contact our dedicated resolution team at support@Ultimate Architecture Changwon.com with your preferred delivery date and time, referencing case number REF-01C6FC8B. We truly value your business and appreciate the opportunity to make this right. Best regards, Casey Thomas Customer Experience Director Ultimate Architecture Changwon

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Ultimate Architecture Changwon of this issue through multiple channels. They have acknowledged receipt of this complaint on May 21, 2025 and have assigned it reference number REF-01C6FC8B in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team