Poor customer service experience with Consulting Consultants Bilbao

I want to acknowledge that Consulting Consultants Bilbao has attempted to resolve this issue. However, the solution they're offering (a $131.85 store credit) isn't adequate considering I paid $131.85 for a grocery order that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Consulting Consultants Bilbao take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty food item and have initiated an internal investigation (Reference: REF-CA5150FF). One of our specialists from our Client Relations will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Wilson Director of Customer Success Consulting Consultants Bilbao Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Consulting Consultants Bilbao and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the catering service. ComplaintNest Support Team