Refund refused by Consulting Consultants Bilbao

After speaking with Taylor Williams from the Client Satisfaction at Consulting Consultants Bilbao, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our meal kit to our attention. We at Consulting Consultants Bilbao are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal kit 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal kit accessory kit valued at $443.88 Please contact our dedicated resolution team at support@Consulting Consultants Bilbao.com with your preferred delivery date and time, referencing case number REF-6C7DE1F2. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Rodriguez Client Satisfaction Director Consulting Consultants Bilbao