System crash after Hyper Studios Hougang Corp. desktop computer update

After speaking with Linda Thompson from the Customer Advocacy at Hyper Studios Hougang Corp., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, I am reaching out regarding your recent complaint about our consultation service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Director at Hyper Studios Hougang Corp., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $461.97 to your original payment method 2. Added a $461.97 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-9FD5E502 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Casey Hall Customer Service Director Hyper Studios Hougang Corp.

ComplaintNest Administrator Alert: We have noticed that Hyper Studios Hougang Corp. has not yet responded to your complaint about their training session. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team