Frustrated with Elite Build Group's lack of response
Complaint Details
I'm writing to complain about the premium support I received from Elite Build Group. After paying $821.63 for subscription, I found that it has a manufacturing defect. I've tried resolving this with your customer service team multiple times, including speaking with Jovan M., but have not received a satisfactory resolution. I would like Elite Build Group to stop their deceptive business practices.
Comments (2)
Arnulfo Smith
May 20, 2025 05:57I wanted to update this complaint to mention that a representative from Elite Build Group called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Eunice Watsica
May 11, 2025 05:51Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Build Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our cookware set and have initiated an internal investigation (Reference: REF-7806689D). One of our specialists from our Technical Support will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Martin Customer Experience Specialist Elite Build Group Customer Relations
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