Rude treatment by Remedy Institute Holdings staff

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Remedy Institute Holdings has been much more responsive, though we still haven't reached a satisfactory resolution regarding their premium membership.

Dear valued customer, Thank you for bringing this matter to our attention. We at Remedy Institute Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-6E3ADB1A). One of our specialists from our Service Excellence will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Walker Client Experience Manager Remedy Institute Holdings Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Remedy Institute Holdings of this issue through multiple channels. They have acknowledged receipt of this complaint on May 9, 2025 and have assigned it reference number REF-6E3ADB1A in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team