Billing dispute with Urban Homes Solutions Ltd.

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Urban Homes Solutions Ltd.. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our kitchen knife set to our attention. We at Urban Homes Solutions Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 7, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective kitchen knife set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary kitchen knife set accessory kit valued at $443.73 Please contact our dedicated resolution team at support@Urban Homes Solutions Ltd..com with your preferred delivery date and time, referencing case number REF-CE653013. We truly value your business and appreciate the opportunity to make this right. Best regards, Joseph King Client Relations Director Urban Homes Solutions Ltd.