Return policy dispute with TrueDepot St. John's

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, TrueDepot St. John's has been much more responsive, though we still haven't reached a satisfactory resolution regarding their personal shopping service.

Dear valued customer, Thank you for bringing this matter to our attention. We at TrueDepot St. John's take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-CF9A063B). One of our specialists from our Client Satisfaction will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Williams Senior Customer Representative TrueDepot St. John's Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified TrueDepot St. John's of this issue through multiple channels. They have acknowledged receipt of this complaint on April 17, 2025 and have assigned it reference number REF-CF9A063B in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team