Online order cancellation issues with TopMarket
Complaint Details
I placed an order with TopMarket on May 21, 2025 for several items including furniture (order #ORD-1772-CLM-3246). The order was charged to my account ($292.72), but received conflicting information from representatives. I've contacted customer service multiple times and spoken with Jeremy H., but they've been unable to locate my order or issue a refund. I expect TopMarket to take responsibility and update their return policy.
Comments (2)
Sydnee Wiza
May 05, 2025 05:57Thank you for your response, but I'm still not satisfied with the resolution offered. The $376.76 refund only covers part of what I paid for the customization service, and I've had to spend additional money to fix the issues caused.
Clement Doyle
May 26, 2025 05:16Dear valued customer, Thank you for your complaint regarding the winter coat you purchased on May 6, 2025. At TopMarket, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $185.17 2. A replacement winter coat with an extended warranty 3. A store credit of $185.17 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-8D0EADF7. We value your business and hope to restore your confidence in our company. Best regards, Riley Young Customer Service Manager TopMarket
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