Refund refused by Solid-Design
Complaint Details
I'm writing to complain about the warranty service I received from Solid-Design. After paying $450 for system, I found that it was damaged upon delivery. I've tried resolving this with your customer service team multiple times, including speaking with Emie K., but have not received a satisfactory resolution. I am asking Solid-Design to make this right by implement better quality control.
Comments (2)
Marisol Mueller
May 09, 2025 05:30It's now been 3 days since my initial complaint, and Solid-Design still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their maintenance contract.
Clement Doyle
May 13, 2025 05:15Dear customer, On behalf of Solid-Design, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-B21D2F86) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Taylor Customer Advocacy Manager Solid-Design
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