Price discrepancy at TrueSupply International store
Complaint Details
I ordered shoes from TrueSupply International's website on January 27, 2025 (order #ORD-9804-HER-7628). When the package arrived, was sold expired products. I immediately contacted customer service and spoke with Dessie Y. who promised a replacement would be sent, but it's been two weeks with no resolution. I expect TrueSupply International to take responsibility and fix the billing error.
Comments (2)
Lavinia Bernhard
May 26, 2025 06:02I appreciate TrueSupply International reaching out, but the solution provided doesn't address my original concern. The replacement fitness tracker has the same defect as the original one I complained about.
Nathalie Fouquet
May 21, 2025 05:30Dear valued customer, Thank you for bringing this matter to our attention. We at TrueSupply International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-A8FA3C8E). One of our specialists from our Client Relations will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Harris Customer Satisfaction Coordinator TrueSupply International Customer Relations
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