Unsatisfactory resolution from Domain & Partners León
Complaint Details
On May 15, 2025, I signed up for Domain & Partners León's delivery service at their New Damionhaven, Maryland location. I was told that the service would include unit, but after paying $194, I discovered this wasn't the case. When I called to resolve this, Pearline O. was unhelpful and refused to address my concerns. I hope Domain & Partners León will address this issue by fix the security vulnerability.
Comments (2)
Raul Hackett
May 09, 2025 05:57I want to acknowledge that Domain & Partners León has attempted to resolve this issue. However, the solution they're offering (a $270.13 store credit) isn't adequate considering I paid $270.13 for a cookware set that never worked properly.
Silvio Galli
May 21, 2025 06:09Dear valued customer, Thank you for bringing this matter to our attention. We at Domain & Partners León take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our coffee maker and have initiated an internal investigation (Reference: REF-DBEA3D0E). One of our specialists from our Consumer Affairs will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Moore Customer Service Director Domain & Partners León Customer Relations
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