Data loss incident with Fusion Logic network maintenance

I want to acknowledge that Fusion Logic has attempted to resolve this issue. However, the solution they're offering (a $407.93 store credit) isn't adequate considering I paid $407.93 for a restaurant order that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Fusion Logic take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty food item and have initiated an internal investigation (Reference: REF-A24BDC3E). One of our specialists from our Customer Advocacy will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Taylor Senior Customer Representative Fusion Logic Customer Relations