Delayed delivery from Prestige Land Partners São Luís

After speaking with Michael Clark from the Client Satisfaction at Prestige Land Partners São Luís, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our vacuum cleaner to our attention. We at Prestige Land Partners São Luís are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 21, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective vacuum cleaner 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary vacuum cleaner accessory kit valued at $390.41 Please contact our dedicated resolution team at support@Prestige Land Partners São Luís.com with your preferred delivery date and time, referencing case number REF-70789713. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Anderson Executive Customer Care Director Prestige Land Partners São Luís