Online order cancellation issues with Trade & Central

I'm adding this comment to provide additional information. The jeans from Trade & Central not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at Trade & Central take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-9C509B71). One of our specialists from our Client Satisfaction will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Davis Senior Customer Representative Trade & Central Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Trade & Central that they are actively working to resolve your complaint. Their representative, Sarah Miller, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team