Overcharged by Domain & Development for membership program

Real Estate Verified Resolved May 30, 2024
Domain & Development | Singapore | Wilbert Harber

Complaint Details

I purchased a membership from Domain & Development on May 15, 2025. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Eunice M. who promised to escalate my case, but I've heard nothing since. I am asking Domain & Development to make this right by remove the unauthorized charges.

759 views | 2 comments | May 30, 2024 17:01

Comments (2)

Wilbert Harber

Wilbert Harber

May 06, 2025 06:06

I appreciate Domain & Development reaching out, but the solution provided doesn't address my original concern. The replacement cookware set has the same defect as the original one I complained about.

Jennie Brown

Jennie Brown

May 18, 2025 05:28

Dear valued customer, Thank you for bringing your concerns about our kitchen knife set to our attention. We at Domain & Development are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 22, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective kitchen knife set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary kitchen knife set accessory kit valued at $327.37 Please contact our dedicated resolution team at support@Domain & Development.com with your preferred delivery date and time, referencing case number REF-3799B2E8. We truly value your business and appreciate the opportunity to make this right. Best regards, Riley Davis Customer Advocacy Director Domain & Development

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May 30, 2024 Wilbert Harber

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Status changed to "Resolved"

May 26, 2025 System