Refund refused by The Summit Class

I want to acknowledge that The Summit Class has attempted to resolve this issue. However, the solution they're offering (a $491.33 store credit) isn't adequate considering I paid $491.33 for a jacket that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our athletic shoes to our attention. We at The Summit Class are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective athletic shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary athletic shoes accessory kit valued at $460.84 Please contact our dedicated resolution team at support@The Summit Class.com with your preferred delivery date and time, referencing case number REF-F3957FA3. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Young Product Support Director The Summit Class