Account problems with The Summit Class

After my initial complaint, The Summit Class contacted me to troubleshoot the formal shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear customer, On behalf of The Summit Class, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-C3DABA8B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Hernandez Customer Experience Specialist The Summit Class

ComplaintNest Administrator Alert: We have noticed that The Summit Class has not yet responded to your complaint about their priority service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team