The Summit Class failed to honor their commitment
Complaint Details
I want to report a serious concern with The Summit Class's membership that I purchased on November 27, 2024 from your South Wandaland, Illinois store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Rusty K., but my issue remains unresolved. I am requesting that The Summit Class reimburse me for additional expenses as soon as possible.
Comments (2)
Sadye Crist
May 19, 2025 05:27I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about The Summit Class. Can someone please provide an update?
Daniel Menard
May 20, 2025 05:17Dear customer, On behalf of The Summit Class, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-D5AB8DC7) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Johnson Resolution Specialist The Summit Class
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3 EventsComplaint Submitted
SubmittedComplaint submitted
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Status Update
Status updateStatus changed to "Verified"
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