Misleading product description on Emporium & Place website
Complaint Details
On May 12, 2025, I purchased home decor from Emporium & Place's Port Maudiefurt, Alaska store for $843.67. The item was advertised as installation, but when I got home, I discovered found foreign objects in the product. I tried to return it the next day, but the store manager refused, citing a policy that wasn't disclosed at purchase. I am requesting that Emporium & Place stop their deceptive business practices as soon as possible.
Comments (2)
Loy Tromp
May 12, 2025 05:16Thank you for your response, but I'm still not satisfied with the resolution offered. The $197.50 refund only covers part of what I paid for the priority service, and I've had to spend additional money to fix the issues caused.
Clement Doyle
May 24, 2025 06:07Dear valued customer, Thank you for bringing this matter to our attention. We at Emporium & Place take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-15BB03D4). One of our specialists from our Technical Support will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Susan Walker Senior Customer Representative Emporium & Place Customer Relations
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