Unresolved issue with Abode & Ventures package

I appreciate Abode & Ventures reaching out, but the solution provided doesn't address my original concern. The replacement microwave has the same defect as the original one I complained about.

Dear valued customer, Thank you for your complaint regarding the air purifier you purchased on May 5, 2025. At Abode & Ventures, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $160.10 2. A replacement air purifier with an extended warranty 3. A store credit of $160.10 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-4AEE31B0. We value your business and hope to restore your confidence in our company. Best regards, Richard Walker Consumer Affairs Manager Abode & Ventures

ComplaintNest Administrator Alert: We have noticed that Abode & Ventures has not yet responded to your complaint about their upgrade plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team