Abode & Ventures provided defective equipment

I appreciate Abode & Ventures reaching out, but the solution provided doesn't address my original concern. The replacement mattress has the same defect as the original one I complained about.

Dear valued customer, Thank you for your complaint regarding the smart thermostat you purchased on May 16, 2025. At Abode & Ventures, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $257.87 2. A replacement smart thermostat with an extended warranty 3. A store credit of $257.87 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-2AAC0E27. We value your business and hope to restore your confidence in our company. Best regards, Charles Moore Support Operations Manager Abode & Ventures

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Abode & Ventures of this issue through multiple channels. They have acknowledged receipt of this complaint on April 10, 2025 and have assigned it reference number REF-2AAC0E27 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team