Misleading advertising by Justice Advocates of Expert

After speaking with Susan Harris from the Client Relations at Justice Advocates of Expert, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Justice Advocates of Expert take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our catering service and have initiated an internal investigation (Reference: REF-74888D4E). One of our specialists from our Technical Support will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Hernandez Customer Advocacy Manager Justice Advocates of Expert Customer Relations