Poor customer service experience with Bright Advancement Lab
Complaint Details
I am writing regarding order #ORD-2785-VZC-6048 placed with Bright Advancement Lab on April 6, 2025. I paid $592.06 for device, but when it arrived, I discovered found security vulnerabilities. I've made numerous attempts to contact customer service, but Giovani M. and other representatives have not been helpful in resolving this matter. I would like Bright Advancement Lab to cancel my account without penalty.
Comments (2)
Retha Anderson
May 05, 2025 05:47I'm updating my complaint because Bright Advancement Lab finally contacted me today. They've offered to replace the fitness tracker, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Montana Yundt
May 16, 2025 05:44ComplaintNest Administrator Note: We have reviewed this complaint against Bright Advancement Lab and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the athletic shoes. ComplaintNest Support Team
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Complaint Timeline
3 EventsComplaint Submitted
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Status Update
Status updateStatus changed to "Contacted Company"
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