Gift card issues with Buy & Plus Bordeaux

It's now been 4 days since my initial complaint, and Buy & Plus Bordeaux still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their consultation service.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at Buy & Plus Bordeaux are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 1, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $404.22 Please contact our dedicated resolution team at support@Buy & Plus Bordeaux.com with your preferred delivery date and time, referencing case number REF-7B647A7D. We truly value your business and appreciate the opportunity to make this right. Best regards, John Rodriguez Technical Support Director Buy & Plus Bordeaux

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Buy & Plus Bordeaux of this issue through multiple channels. They have acknowledged receipt of this complaint on May 17, 2025 and have assigned it reference number REF-7B647A7D in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team