Gift card issues with Buy & Plus Bordeaux
Complaint Details
On April 7, 2025, I purchased electronic device from Buy & Plus Bordeaux's North Ottisbury, Pennsylvania store for $270.81. The item was advertised as personal shopping, but when I got home, I discovered had my personal information compromised. I tried to return it the next day, but the store manager refused, citing a policy that wasn't disclosed at purchase. I expect Buy & Plus Bordeaux to take responsibility and offer compensation for the time wasted.
Comments (2)
Gladys Kozey
Apr 29, 2025 06:06Just wanted to follow up on my complaint regarding Buy & Plus Bordeaux. I haven't heard anything back yet, and the jeans I purchased is still not working correctly. Any assistance would be greatly appreciated.
Francisco Marco
May 18, 2025 05:12Dear valued customer, Thank you for your complaint regarding the handbag you purchased on April 19, 2025. At Buy & Plus Bordeaux, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $272.98 2. A replacement handbag with an extended warranty 3. A store credit of $272.98 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-657B96F0. We value your business and hope to restore your confidence in our company. Best regards, Joseph Johnson Service Excellence Manager Buy & Plus Bordeaux
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