Delivery problems with Authentic Fare Bistros order

Just wanted to follow up on my complaint regarding Authentic Fare Bistros. I haven't heard anything back yet, and the jacket I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at Authentic Fare Bistros are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $333.36 Please contact our dedicated resolution team at support@Authentic Fare Bistros.com with your preferred delivery date and time, referencing case number REF-D31A5267. We truly value your business and appreciate the opportunity to make this right. Best regards, James Lewis Technical Support Director Authentic Fare Bistros