Incorrect order from Eats Specialties
Complaint Details
I ordered delivery from Eats Specialties on February 5, 2025 (order #ORD-2203-HFY-2937) totaling $22.41. The food arrived arrived significantly late and was barely edible. When I called to report this, Monte U. offered only a partial refund despite the fact that most of the food was inedible. I expect Eats Specialties to take responsibility and upgrade my service at no additional cost.
Comments (2)
Mortimer Lynch
May 09, 2025 05:45Just wanted to follow up on my complaint regarding Eats Specialties. I haven't heard anything back yet, and the sweater I purchased is still not working correctly. Any assistance would be greatly appreciated.
Jaime Perales
May 17, 2025 05:48Dear valued customer, Thank you for your complaint regarding the jeans you purchased on May 9, 2025. At Eats Specialties, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $327.81 2. A replacement jeans with an extended warranty 3. A store credit of $327.81 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-1AE5168B. We value your business and hope to restore your confidence in our company. Best regards, Taylor Hernandez Customer Advocacy Manager Eats Specialties
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