Menu item unavailable at multiple The Artisan Fare locations

The situation with The Artisan Fare has gotten worse. Now they're claiming I never purchased the expedited shipping, despite me providing the receipt and reference number REF-49AFA3A1 multiple times.

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at The Artisan Fare are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $126.19 Please contact our dedicated resolution team at support@The Artisan Fare.com with your preferred delivery date and time, referencing case number REF-49AFA3A1. We truly value your business and appreciate the opportunity to make this right. Best regards, Richard Lee Consumer Affairs Director The Artisan Fare

ComplaintNest Administrator Note: We have reviewed this complaint against The Artisan Fare and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the handbag. ComplaintNest Support Team