Nano Edge gaming console failed within warranty period

An update to my situation: I've now spoken with three different representatives from Nano Edge, and each has given me conflicting information about how to resolve the issue with my meal kit. This is extremely frustrating.

Dear customer, On behalf of Nano Edge, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-09AB23B6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex Lewis Support Team Lead Nano Edge

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Nano Edge's grocery order and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Nano Edge and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team