Security vulnerability in Nano Edge smart TV
Complaint Details
I purchased a monitor from Nano Edge on March 11, 2025 for $279.19. After only discovered hidden fees, the device stopped functioning properly. I contacted technical support and spoke with Asha S. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, Nano Edge is refusing to replace or repair it. I expect Nano Edge to take responsibility and provide a full refund.
Comments (2)
Danyka Gleason
Apr 27, 2025 06:06Just wanted to follow up on my complaint regarding Nano Edge. I haven't heard anything back yet, and the meal kit I purchased is still not working correctly. Any assistance would be greatly appreciated.
Jennie Brown
May 26, 2025 05:48Dear valued customer, Thank you for bringing this matter to our attention. We at Nano Edge take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our prepared meal and have initiated an internal investigation (Reference: REF-A2F94D8E). One of our specialists from our Resolution Center will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Jackson Customer Satisfaction Coordinator Nano Edge Customer Relations
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"