College of Achievement failed to honor their commitment

The situation with College of Achievement has gotten worse. Now they're claiming I never purchased the delivery service, despite me providing the receipt and reference number REF-90918CCD multiple times.

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at College of Achievement are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $491.37 Please contact our dedicated resolution team at support@College of Achievement.com with your preferred delivery date and time, referencing case number REF-90918CCD. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Lee Support Operations Director College of Achievement