Defective wireless earbuds from Nano Ware

The situation with Nano Ware has gotten worse. Now they're claiming I never purchased the premium account, despite me providing the receipt and reference number REF-32B8923D multiple times.

Dear valued customer, Thank you for bringing your concerns about our restaurant order to our attention. We at Nano Ware are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective restaurant order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary restaurant order accessory kit valued at $432.60 Please contact our dedicated resolution team at support@Nano Ware.com with your preferred delivery date and time, referencing case number REF-32B8923D. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Davis Customer Advocacy Director Nano Ware

ComplaintNest Administrator Alert: We have noticed that Nano Ware has not yet responded to your complaint about their personal shopping service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team