Warranty claim denied by BrightStart Academy

I appreciate BrightStart Academy reaching out, but the solution provided doesn't address my original concern. The replacement gaming console has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our laptop to our attention. We at BrightStart Academy are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective laptop 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary laptop accessory kit valued at $316.76 Please contact our dedicated resolution team at support@BrightStart Academy.com with your preferred delivery date and time, referencing case number REF-89562DCC. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Johnson Resolution Center Director BrightStart Academy

ComplaintNest Administrator Alert: We have noticed that BrightStart Academy has not yet responded to your complaint about their premium account. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team