Billing dispute with ThemePark Adventures
Complaint Details
I want to report a serious concern with ThemePark Adventures's equipment that I purchased on April 8, 2025 from your New Michael, Wyoming store. The product has received poor customer service despite being advertised as high quality. I've contacted customer service three times and spoken to Anahi K., but my issue remains unresolved. I hope ThemePark Adventures will address this issue by extend my warranty period.
Comments (2)
Chesley Nader
Apr 30, 2025 05:36I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, ThemePark Adventures has been much more responsive, though we still haven't reached a satisfactory resolution regarding their personal shopping service.
Montana Yundt
May 26, 2025 05:59Dear valued customer, Thank you for bringing this matter to our attention. We at ThemePark Adventures take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-0CC6928E). One of our specialists from our Resolution Center will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Taylor Senior Support Specialist ThemePark Adventures Customer Relations
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