Hidden fees discovered from GlobalTreks Adventures

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about GlobalTreks Adventures. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our handbag to our attention. We at GlobalTreks Adventures are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 1, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective handbag 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary handbag accessory kit valued at $500.63 Please contact our dedicated resolution team at support@GlobalTreks Adventures.com with your preferred delivery date and time, referencing case number REF-22BB543B. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Walker Client Relations Director GlobalTreks Adventures