Unsatisfactory resolution from CoastalCruises

I've received an email from Hayden Jackson at CoastalCruises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The tablet was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at CoastalCruises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-84CA205F). One of our specialists from our Client Relations will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Joseph Thomas Customer Advocacy Manager CoastalCruises Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against CoastalCruises and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the tablet. ComplaintNest Support Team