Poor customer service experience with CoastalCruises

After speaking with Mary Thompson from the Quality Assurance at CoastalCruises, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, On behalf of CoastalCruises, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-6BA5BC4F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Martin Resolution Specialist CoastalCruises

ComplaintNest Administrator Update: We have received confirmation from CoastalCruises that they are actively working to resolve your complaint. Their representative, Rowan Hall, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team