Delayed delivery from Contractors Bros LLC

I'm updating my complaint because Contractors Bros LLC finally contacted me today. They've offered to replace the catering service, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our organic produce box to our attention. We at Contractors Bros LLC are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 19, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective organic produce box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary organic produce box accessory kit valued at $277.21 Please contact our dedicated resolution team at support@Contractors Bros LLC.com with your preferred delivery date and time, referencing case number REF-E8DC1532. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Robinson Resolution Center Director Contractors Bros LLC