Hidden fees discovered from GrandStay Hotels
Complaint Details
I'm writing to complain about the customer service I received from GrandStay Hotels. After paying $779.52 for system, I found that it was billed multiple times. I've tried resolving this with your customer service team multiple times, including speaking with Adam D., but have not received a satisfactory resolution. I hope GrandStay Hotels will address this issue by train their staff to be more professional.
Comments (1)
Jared Fay
May 14, 2025 05:25I wanted to update this complaint to mention that a representative from GrandStay Hotels called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Complaint Status
VerifiedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Verified"