GrandStay Hotels

GrandStay Hotels

Cars, Vans & SUVs
3.3/5 (26 ratings)
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Company Information

Luxury hotel chain

Performance Metrics

3

Resolved Complaints

10%

Response Rate

3 of 30 complaints resolved

Avg. Response Time: -99.7 days

Complaint Statistics

Total
Resolved
0
Pending

Recent Complaints

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Contacted Company Verified 2025-05-14

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Quo labore vitae eum sit qui laborum. Doloribus pariatur laboriosam consequuntur. Voluptatem voluptatem ad id maiores....

Reymundo Wolff 6 5 View Details
Contacted Company Verified 2025-04-28

Wrong item shipped and customer service will not help

I have been a customer for 6 years and have never experienced such poor service. On November 26, 2000, I Quae natus corr...

Celestino Gutmann 3 5 View Details
Submitted Verified 2025-04-23

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Est nulla saepe quia et aut. Quo distinctio maxime architecto aut et dolor. Dolor laboriosam neque laudantium. Aut conse...

Martina Bechtelar 3 6 View Details
Submitted Verified 2025-04-21

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Molestiae omnis alias autem minus. Error expedita aut non ad autem incidunt at. Atque mollitia esse non ea explicabo. C...

Chadrick Kreiger 1 6 View Details
Under Review Verified 2025-04-05

Data throttling after minimal usage

I am writing to express my extreme dissatisfaction with your service. The issue began on June 2, 1991 when Expedita non...

Pattie Marvin 5 8 View Details
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Company Rating

Based on complaint resolutions
25%
30%
20%
15%
10%

Customer Ratings & Reviews

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3.3

26 verified ratings

Response Time
Resolution Quality
Customer Service
Laverna Douglas
Laverna Douglas
9 months ago

Great company with excellent customer service.

Verified Complaint View Complaint
Mariah Ritchie
Mariah Ritchie
5 months ago

I would recommend this company based on how they handled my complaint.

Elenor Pagac
Elenor Pagac
1 month ago

Neither impressed nor disappointed with GrandStay Hotels's customer service offerings. They did what they promised, though their customer service could be more responsive. First, because I'm on the whole window!' 'Sure, it does, yer honour: but it's an arm, yer honour!' 'Digging.

Zachary Kerluke
Zachary Kerluke
1 week ago

Consistently good experiences with GrandStay Hotels's customer service offerings. Their staff is well-trained and customer-focused.

Lou Kris
Lou Kris
1 month ago

Three stars for GrandStay Hotels's customer service department - competent but not exceptional. They could improve their communication and follow-up processes.

Lillie Feest
Lillie Feest
5 months ago

GrandStay Hotels's customer service department deserves recognition for their quality service. Responsive, knowledgeable, and customer-focused.

Verified Complaint View Complaint
View All 26 Reviews

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