Unresolved issue with FastPay Solutions product

An update to my situation: I've now spoken with three different representatives from FastPay Solutions, and each has given me conflicting information about how to resolve the issue with my specialty coffee. This is extremely frustrating.

Dear customer, I am reaching out regarding your recent complaint about our subscription plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at FastPay Solutions, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $369.87 to your original payment method 2. Added a $369.87 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-6524341B for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jennifer Williams Customer Advocacy Manager FastPay Solutions